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Call Center Technology Trends for 2024

What do technological advancements have in store for call center professionals and processes in 2024?  Software and hardware technology has seen tremendous post-pandemic growth, especially regarding call center workflow requirements. The magnitude of the challenges

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1-on-1 Onboarding

KICKOFF CALL

  1. Hyper target your ideal target audience
  2. Build your first outreach campaign
  3. Craft your messaging
  4. Customize account limits
  5. Profile optimization completed after the call

ADVANCED TRAINING CALL

  1. Review metrics from initial campaign
  2. A/B split testing
  3. Leveraging inbox functionality
  4. Blacklist + templates overview

ADDITIONAL TOOLS CALL

  1. Explore additional targeting options
    • a. Events
    • b. Groups
    • c. Post Engagement
    • d. Messaging Campaign (1st Degree)

1-on-1 Onboarding

KICKOFF CALL

  1. Hyper target your ideal target audience
  2. Build your first outreach campaign
  3. Craft your messaging
  4. Customize account limits
  5. Profile optimization completed after the call

ADVANCED TRAINING CALL

  1. Review metrics from initial campaign
  2. A/B split testing
  3. Leveraging inbox functionality
  4. Blacklist + templates overview

ADDITIONAL TOOLS CALL

  1. Explore additional targeting options
    • a. Events
    • b. Groups
    • c. Post Engagement
    • d. Messaging Campaign (1st Degree)